FAQs

Products

Yes, all styles posted on the website are on-hand & available for immediate delivery.

Except when indicated as Sold Out or for Pre-Order. You'll see this indicated on the 'Add To Cart' button per product page.

Yes, ALL our bikini tops & maillots come with pads.

For full details of each product, please read the Product Details section.

Sizing

Yes we do! You may check out our general size guide here. Also, you can find our general size chart at the bottom of each product page.

Good question! In each product, we also include a Size & Style Guide in the product description, follow the recommended sizing indicated here.

As a general rule, for swimwear you should always size down as the fabric can stretch and water makes the fabric loose.

High-waist bottoms - should be based on waist measurement.

Low-rise, hipster bottoms - should be based on hip measurement.

No, almost every brand have their own sizing. Also, brands use different fabrics so theirs might fit differently from ours. Best to choose your size depending on where your measurements fall under our size chart.

We tend to use different types of nylon-spandex and they all stretch differently. You'll see that the composition of the fabrics are not all the same & these play a big part on the fit of the design.

But, also, even fabrics of the same composition may fit differently. The color/dye used on the fabric also affects its stretchability. This is beyond our control. Always read the product descriptions & watch out for size recommendations.

SHIPPING

We ship anywhere in the world. We ship via UPS Express Shipping with tracking.

If you are shipping to the Philippines, we recommend you go here instead to get localized shipping rates.

Get complimentary express shipping when you spend S$100 and above.

Shipping costs vary.

If you're checking out via Try Before You Buy, they charge a S$4.99 shipping fee.

For items readily available in Singapore, we charge S$5.00 standard shipping fee.

For items stocked outside of Singapore, we charge a S$18.00 shipping fee. Orders are shipped via UPS Express.

Free express shipping is possible if youspend S$100 and above.

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Should you return an item purchased from us for store credit, you will only be credited for the price of the products.

Once your order & payment is confirmed, we start processing your order. You'll receive a Shipping Confirmation Email with your tracking number & link to the tracking page. The shipment's status may take 12-24 hours to show up.

Yes. International taxes might be applied depending on your country's taxes policy. Customer's bear the cost of this.

Customs duty is calculated as a percentage of the customs value of the goods. The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

You may receive your order is 3-5 business days.

Please not this is an estimate. Delays may occur outside of our and the courier company's control.

Example of delays are inclement weather, truck/plane trouble, customs delay.

If the tracking information states that your items have been delivered but you have not received it, please check around your house, or with the guard or receptionist of your building/compound/subdivision in case they received the package on your behalf. Also try checking with your neighbour incase it was delivered to them by mistake.

You may also send us an email at sales@nekidswimwear.com & we will help you contact the courier & locate your package. We are always willing to provide assistance when this happens. However, Nekid Swimwear is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.

Returns and exchanges

We do not offer refunds. Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.

We allow returns & exchanges on non-sale items. Sale, Merch, and accessories are non-exchangeable & non-refundable.

You may exchange your item to a different size or to Store Credit.

You may only exchange ONCE.

You have 14 days from date of receipt to initiate a return & exchange request.

Please email us at sales@nekidswimwear.com with your Order No. - Returns & Exchanges as subject.

Read the full policy hereFor international orders, read the policy here.

All sale items are final sale. They are non-returnable, non-exchangeable, non-refundable.

Items bought with discount equal and higher than 25% are also considered final sale and are non-returnable, non-exchangeable, non-refundable.

Items bought on Flash Sales and other special promotions may or may not be exchangeable. Please read each promotion's terms & conditions before buying.

You may request to return & exchange your order by emailing us at sales@nekidswimwear.com with your Order No - Returns & Exchanges as the subject.

We only allow customers to exchange once and either to a different size or to Store Credit

If you purchased multiple items in your order, you'll have to request an exchange for these together. We do not allow separate exchange requests.

Returns are free if you were sent the wrong order or if you receive faulty or damaged item/s. However, this does not include damages caused by mishandling, and normal wear and tear.

Other than that, customers bear the shipping fees for returning & exchanging of orders.

For international orders, the customer will be responsible for shipping, duties, and taxes.

Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

Full details and instructions will be provided to you via email. All Singapore orders will be returned to our Singapore warehouse.

Use this text to answer questions in as much detail as possible for your customers.

PAYMENTS

We offer a variety of payment options. We accept Visa, MasterCard, and American Express cards through our payment gateway: Stripe. You may also checkout using Apple & Google Pay through Stripe.

We accept bank transfer payments via our OCBC account.

We also take Store Credit in the form of e-gift cards.

We're constantly working in order to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by Stripe.

In these cases, please try to contact your issuing bank, they may be blocking the transaction.

Some banks prohibit cross-border transactions or your limit may be insufficient. 

There may be issues with the volume of transactions or your connection. Kindly try again after some time.

ORDERS

You should have received an Order Confirmation Email instantly after placing an order. A Shipping Confirmation Email should also follow as soon as we finish processing your order.

If you did not receive an email from Nekid Swimwear (at all) within a few hours of placing your order, please check your Spam folder.

It is also possible that you entered the wrong email address or it was misspelled when you checked out.

If you think you gave us the wrong email address, please do email us at sales@nekidswimwear.com or at our Contact Us page to have the necessary information sent to your correct email address.

You will receive a Shipping Confirmation Email via the email address you provided on your order.

Normally, the courier messages or calls to inform you that they are on their way to you. This is done so you can inform them to deliver at a later time or day if necessary. But, sometimes they are busy and are not able to. 

At the off-chance they show up and there's no one to receive the order, don't worry as they will try to deliver one more time.

We recommend you contact them regarding your order & let them know when and what time it is best to re-deliver your package. Their customer service number/s will be available on their respective websites. Or simply click the tracking number provided to you in the shipping confirmation e-mail & it will redirect you to their website.

In the unlikely chance that they return the item to us (which they will do after 2 failed attempts of delivery), we will contact you & you will have to pay the shipping fee again.

Please send us an e-mail at sales@nekidswimwear.com within 2 business days of receipt of order.

The sales team is very quick at processing orders to make sure they get delivered to you as soon as possible.

If you realized you made a mistake and would like to change anything with your order after you've 'checked-out', you need to e-mail us at sales@nekidswimwear.com within 2 hours & request a change in item/s. 

After the elapsed window, we cannot guarantee we can still accommodate your request.

Please note, we can no longer change your order once it has been packed and sent out for delivery.

Orders that have been charged are final and we cannot retroactively apply discounts.

DISCOUNT CODE

Discount code is provided in the Live Chat once you provide us your email address.

You may also message or email us to let us know and we'll help you out!

Unfortunately, it doesn't. Discount code is only applicable to orders done and paid directly on our website.

Discount codes are only applicable on Non-Sale Items.

Discount codes are not applicable on Sale, Merch+, and accessories.

Sometimes we forget to activate the codes for new styles. (Sorry!)

Please do send us a message via chat button (below the screen) or an email if you're having issues with the discount code so we can fix this.

Only one discount code can be used per purchased.

Your Store Credit acts as a discount code. So if purchasing with your Store Credit, you may not combine it with any existing promos/discounts.

STORE CREDIT

Store Credits are issued to customers who have opted to receive it versus doing a size exchange from their order.

Store Credits are emailed to the email address used on your order.

Store Credits are emailed once the item/s are received by the team.

You may receive your Store Credit up to 14 days from when we receive the returned item/s.

Your Store Credit will come in a discount code form and will be emailed to the email address you used on your order.

Like any discount code, you may type or copy & paste this on the Discount Code box as you progress through Checkout.

Store Credits do not expire. But we do encourage you use it sooner than later so you will not forget about it.

Unfortunately, you may only use your Store Credit once. We recommend you purchase an item/s equal to the amount.

Nekid Swimwear will not refund or create a new Store Credit for unused balance.

Is my Store Credit transferrable?

Store Credit will only work for the customer and the customer's email it is registered to.

It is non-transferable and cannot be converted to cash.

Your Store Credit acts just like any discount code. Our system can only accommodate one discount code at a time. You will not be able to combine your Store Credit code with any other discount codes or promos.